Privacy Policy — How hgnice Protects Your Data

01 Introduction & Scope

Welcome to the hgnice Privacy Policy. hgnice ("we", "us", "our", "the Platform") is committed to protecting the personal data of all individuals who visit, register with, and use the hgnice online casino and sports betting platform available at https://hgnice.bio ("the Platform" or "Site").

This Privacy Policy explains in clear and plain English what categories of personal data we collect, the purposes for which we process that data, the lawful basis on which we rely, how long we retain data, with whom we share it, and what rights you hold in relation to your personal information. This Policy applies to all users of the hgnice Platform, including players based in Bangladesh and all other jurisdictions from which the Site is accessible.

This Privacy Policy should be read alongside the hgnice Terms & Conditions, which form the principal agreement governing your use of the Platform. By registering an account or continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood how hgnice handles your personal data.

02 Data Controller

hgnice operates as an offshore online gaming platform. For the purposes of this Privacy Policy, hgnice is the data controller responsible for the personal data collected and processed through the Platform. As data controller, hgnice determines the purposes and means by which personal data is processed.

Where hgnice engages third-party service providers to process data on its behalf — for example, payment processors or game studio providers — those third parties act as data processors and are bound by contractual obligations to process data only in accordance with hgnice's instructions and to maintain appropriate security standards.

All privacy-related requests, including access requests, correction requests, deletion requests, and complaints, should be directed to our support team at [email protected] with the subject line "Privacy Request".

03 Data We Collect

hgnice collects personal data across several categories, depending on how you interact with the Platform. The following table provides a structured overview of the data categories we collect and the context in which each category arises:

hgnice does not intentionally collect special category data (such as health information, political opinions, religious beliefs, or biometric data) unless you voluntarily provide such information in the context of a responsible gaming self-exclusion request or similar support interaction. Any such data provided in that context is handled with the highest degree of care and used only to fulfil the request.

04 How We Collect Data

4.1 Data You Provide Directly

The majority of the personal data hgnice holds about you is information you provide directly when you:

• Create a player account on the hgnice Platform by completing the registration form.
• Submit identity verification documents in response to a KYC request.
• Make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, or another Supported Payment Method.
• Contact the hgnice customer support team via live chat or email.
• Opt in to receive promotional communications, bonuses, or newsletters from hgnice.
• Complete responsible gaming questionnaires or request self-exclusion, deposit limits, or cool-off periods.

4.2 Data Collected Automatically

When you visit or use the hgnice Platform, we automatically collect certain technical and usage data through cookies, web server logs, and analytics tools. This includes your IP address, device identifiers, browser configuration, the pages you visit on hgnice, the games you interact with, and the duration of your session. This data is collected using first-party cookies and server-side logging and is used for Platform security, fraud prevention, and service improvement.

4.3 Data from Third Parties

hgnice may receive limited personal data about you from third-party sources in specific circumstances, including:

• Payment processors (bKash, Nagad, Rocket, Visa, Mastercard) confirming the status and details of a transaction.
• Fraud prevention and identity verification service providers who flag suspicious activity patterns or confirm identity document authenticity.
• Game studio providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) sharing session authentication data required to deliver real-money gaming sessions.

05 Legal Basis for Processing

hgnice processes personal data only where a recognised lawful basis exists for that processing. The primary legal bases on which hgnice relies are:

• Contractual Necessity: Processing your identity, contact, financial, and account data is necessary to create and operate your hgnice account, process deposits and withdrawals, and deliver the gaming and betting services described in our Terms & Conditions.
• Legal Obligation: hgnice processes identity and transaction data to comply with applicable anti-money laundering (AML) obligations, age verification requirements, and fraud prevention duties. Retention of certain records for defined periods is required by these obligations.
• Legitimate Interests: hgnice processes technical and usage data on the basis of legitimate interests in maintaining Platform security, preventing fraud, improving the quality of our services, and monitoring responsible gaming patterns. We have assessed these interests against your privacy rights and concluded that they do not override those rights.
• Consent: Where hgnice sends you optional marketing communications, promotional offers, or bonus notifications by email, we do so only where you have provided explicit opt-in consent. You may withdraw this consent at any time by contacting [email protected].

06 How We Use Your Data

hgnice uses the personal data it collects for the following specific purposes:

• Account Creation and Management: To register your account, authenticate your identity, manage your account settings, and maintain your account history.
• Payment Processing: To initiate, verify, and record deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other Supported Payment Methods, and to detect and prevent payment fraud.
• KYC and Compliance: To verify your age (18+ requirement), confirm your identity, and satisfy anti-money laundering obligations by maintaining records of identity documents and transaction histories.
• Game and Betting Delivery: To authenticate your session with third-party game studio servers, record bet placements and settlements, and calculate and credit winnings to your Account Balance.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and maintain a record of your support interactions for quality and training purposes.
• Responsible Gaming: To monitor betting patterns for signs of problem gambling, enforce self-exclusion requests and deposit limits, and proactively contact players where concerning patterns are identified.
• Platform Security: To detect and prevent unauthorised access, multiple account creation, bonus abuse, collusion, and other fraudulent or prohibited activities.
• Platform Improvement: To analyse aggregated usage data, identify technical issues, test new features, and improve the overall player experience on hgnice.
• Marketing (with consent): To send you personalised promotional offers, bonus notifications, and news about hgnice events — only where you have opted in to receive such communications.

07 Data Sharing & Disclosure

hgnice does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. We share personal data with external parties only in the following defined circumstances:

7.1 Payment Service Providers

To process deposits and withdrawals, hgnice shares your name, registered payment account details, and transaction amounts with our Supported Payment Method providers including bKash, Nagad, Rocket, Upay, BRAC Bank, City Bank, Dutch-Bangla Bank, Visa, and Mastercard. These providers act as independent data controllers under their own privacy policies for the data they receive.

7.2 Game Studio Providers

To deliver real-money gaming sessions, hgnice passes session authentication tokens and player identifiers to game studio servers operated by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other providers. These studios do not receive your full identity profile — they receive only the data necessary to authenticate and run the gaming session.

7.3 Fraud Prevention and Compliance Services

hgnice engages third-party identity verification and fraud prevention services to assist with KYC checks and AML screening. These services may process your name, date of birth, identification document data, and IP address to verify your identity and screen against sanction lists and fraud databases.

7.4 Legal and Regulatory Disclosure

hgnice may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or legal process. We will notify you of such disclosures where we are legally permitted to do so.

7.5 Business Transfers

In the event of a merger, acquisition, asset sale, or reorganisation involving hgnice, your personal data may be transferred as part of that transaction. We will notify affected players via email or a prominent Platform notice before any such transfer takes effect, and we will ensure that the receiving entity is bound by privacy standards no less protective than those set out in this Policy.

08 Cookies & Tracking Technologies

8.1 What Cookies We Use

hgnice uses the following categories of cookies and similar technologies on the Platform:

• Strictly Necessary Cookies: Required for the Platform to function. These include session cookies that authenticate your login state, security cookies that prevent cross-site request forgery, and load-balancing cookies that ensure reliable server performance. These cookies cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming reminders. These persist across sessions to improve your experience.
• Analytics Cookies: Used by hgnice to collect aggregated, anonymised data about how players navigate the Site — which pages are most visited, where players drop off, and how new features are received. This data is used solely for internal improvement purposes and is not shared with advertising networks.

8.2 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Analytics and functional cookies may be disabled without affecting access to core gaming features. For guidance on managing cookies in your specific browser, please consult your browser's help documentation.

09 Data Retention

hgnice retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to the following retention guidelines:

• Active Account Data: Retained for the full duration of your active account relationship with hgnice plus a post-closure period of five (5) years, to satisfy AML record-keeping obligations and to enable dispute resolution.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with standard financial record-keeping practices and legal compliance requirements.
• Identity Documents (KYC): Retained for five (5) years from the date of account closure or the date of the most recent KYC verification, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the last support interaction, to support dispute resolution and quality improvement.
• Marketing Consent Records: Retained for the duration of your marketing opt-in and for three (3) years after opt-out, as evidence of consent management.
• Technical Logs (IP addresses, session data): Retained for twelve (12) months from the date of collection for security and fraud investigation purposes, then deleted or anonymised.

When data reaches the end of its retention period, hgnice will securely delete or irreversibly anonymise it so that it can no longer be associated with an identified individual.

10 Your Rights

As an individual whose personal data is processed by hgnice, you hold a number of important rights in relation to that data. hgnice is committed to facilitating the exercise of these rights in a timely and transparent manner. Your rights include:

• Right of Access: You have the right to request a copy of the personal data hgnice holds about you, together with information about how it is used and with whom it is shared.
• Right to Rectification: If any personal data hgnice holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure ("Right to be Forgotten"): You may request that hgnice delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where you believe hgnice has processed your data unlawfully. This right is subject to overriding legal retention obligations.
• Right to Restrict Processing: You may request that hgnice temporarily restrict the processing of your personal data while a dispute about its accuracy or the lawfulness of its processing is resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request a machine-readable copy of your personal data for transfer to another controller.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests. hgnice will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without penalty.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Request — [Right Name]". We will acknowledge your request within 72 hours (Bangladesh Standard Time, UTC+6) and aim to fulfil it within 30 calendar days. We may need to verify your identity before processing your request.

11 Data Security

hgnice takes data security seriously and implements a layered set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:

• Transport Layer Security (TLS/SSL): All data transmitted between your browser and the hgnice Platform is encrypted using 256-bit SSL/TLS, preventing interception by third parties during transmission.
• Password Hashing: Account passwords are stored as salted cryptographic hashes — hgnice never stores your password in plain text and our staff cannot read your password.
• Access Controls: Access to systems holding personal data is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular security training.
• Infrastructure Security: hgnice's server infrastructure is hosted in secure, access-controlled data centre environments with redundant power, environmental controls, and 24/7 physical security monitoring.
• Fraud Monitoring: Automated fraud detection systems continuously monitor Platform activity for unusual patterns, login anomalies, and suspicious transaction behaviour, triggering alerts for manual review where thresholds are exceeded.
• Incident Response: hgnice maintains a data breach incident response plan. In the event of a confirmed personal data breach that poses a risk to your rights and freedoms, affected players will be notified within 72 hours of hgnice becoming aware of the breach.

While hgnice implements robust security measures, no system is entirely immune to risk. You also play a role in keeping your account secure by maintaining a strong, unique password, not sharing your login credentials, and notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

12 Children's Privacy

The hgnice Platform is strictly intended for adults aged 18 years and over. hgnice does not knowingly collect, solicit, or process personal data from individuals under the age of 18. If we discover or are notified that a person under 18 has created an account or provided personal data, we will immediately close that account, delete all associated personal data, and return any net deposits to the originating payment method.

13 International Data Transfers

hgnice operates as an offshore platform and, as a result, your personal data may be transferred to, stored in, and processed in countries outside Bangladesh. For example, data may be processed on servers in the jurisdiction where hgnice is incorporated, or by our game studio and payment processing partners in their own operational jurisdictions.

Where personal data is transferred internationally, hgnice takes steps to ensure that an appropriate level of protection is maintained. This may include contractual safeguards such as standard data protection clauses incorporated into agreements with our data processors, or relying on the adequacy of data protection standards in the destination country where applicable.

By using the hgnice Platform and providing your personal data, you acknowledge that your data may be transferred internationally as described in this section. If you have concerns about international transfers of your personal data, please contact us at [email protected].

14 Changes to This Privacy Policy

hgnice reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or improvements to our services. When we make material changes to this Policy, we will notify registered players by email to the address held on their Account and/or by publishing a prominent notice on the Platform no fewer than seven (7) days before the changes take effect.

The date of the most recent revision is shown in the "Last Updated" badge at the top of this document. We encourage you to review this Privacy Policy periodically so that you remain informed about how hgnice protects your personal data. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which hgnice processes your personal data, please do not hesitate to contact our support team using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.

• Email: [email protected]
• Subject Line for Privacy Requests: Privacy Request — [Your Request Type]
• Live Chat: Available on the hgnice Platform 24 hours a day, 7 days a week.
• Response Time: We aim to acknowledge all privacy requests within 72 hours and to fulfil them within 30 calendar days (Bangladesh Standard Time, UTC+6).